Refund Policy
Thank you for shopping at A2Z Logistics. We appreciate your trust in our products and are committed to providing you with a satisfactory shopping experience. Please read our refund and return policy carefully:
a) Eligibility for Refund
Refunds are applicable only for defective or damaged items. If you receive a faulty product, please contact our customer service team within 7 days of receiving the order.
b) Proof of Purchase
To be eligible for a refund, you must provide proof of purchase, such as the order confirmation email or receipt.
c) Inspection Process
All returned items will undergo a thorough inspection to determine eligibility for a refund. The product must be in its original packaging, and the defect or damage should not be due to misuse or negligence.
d) Refund Processing
Once the inspection is complete and the eligibility criteria are met, we will initiate the refund process. Refunds will be issued to the original payment method used during the purchase.
e) Timeframe
Please allow 7-14 business days for the refund to be processed and reflected in your account.
Return Policy
a) Eligibility for Return
If you wish to return a product for reasons other than defects or damages, please contact us within 14 days of receiving the order.
b) Return Conditions
Returned items must be unused, in their original condition, and in the original packaging. Any product showing signs of wear, damage, or missing parts may not be eligible for a refund.
c) Return Shipping
Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part. We recommend using a trackable shipping service for returns.
d) Return Authorization
Before sending back any items, please obtain authorization from our customer service team. Unauthorized returns may not be processed.
e) Timeframe
Once the returned item is received and inspected, we will notify you of the approval or rejection of your return. Refunds will be processed according to our refund policy.
Need Help?
If you have any questions or concerns regarding our refund and return policy, please contact our customer service team at office@a2zlogistics.eu
